How far would you go when you are frustrated with an employee who works at the store you are shopping at? We have all been in the situation where you are at the store and you are searching for an item that you can not find. It gets frustrating but when you can’t find it so at that moment you turn to an employee to help you find it.
Recently, one woman decided to take matters into her own hands when she was unable to find an item that she was looking for.
Now the employee that helped her is looking for the customer but it is not for reasons that you might think.
According to WYFF4, MIDLOTHIAN, Va.- A grocery store worker said she was punched by a woman she did not hear asking where to find an item.
Liberty Gratz told WRIC it happened at the Publix in Midlothian.
She said she is deaf and therefore could not hear a customer asking where to find an item.
“All of a sudden, I felt some woman hit me in my back,” she recounted through her mom Jeanette Gratz’s interpreting.
Liberty was kneeling down to adjust a bottom shelf when she felt the strike.
Liberty uses American Sign Language (ASL) with family and friends but communicates with shoppers by writing on a pad of paper.
After being struck, Liberty showed the customer where she could find her item. But she was still hurting several hours later.
“She could still feel it when I picked her up from work,” Jeanette says. “How would you feel if you were working and someone just came up behind you and decided to punch you?”
Publix employees scoured surveillance footage, but couldn’t make out who the woman who hit Liberty was.
“They kept looking again and again and again, but you couldn’t see because there were so many people blocking the camera,” Liberty signs while her mom interprets. “It was hard for me to really see her face to make sure it was the right person.”
Liberty would like to have a conversation with the person who struck her.
“I know hurt people usually are the ones that hurt people,” Jeanette observes. “And so whoever it is, they’ve been prayed for. I will continue to pray for them, and I hope that things get better in their life so they can be better to other people.”
The victim and her family are much stronger and better people than most would be in a similar situation. I hope they are able to find the customer who decided to attack this innocent employee. I am sure by now she has seen or heard this story.
What is the craziest thing you have seen or experienced while helping a frustrated customer with something?